900 Experience Refund & Cancellation Policy

Please read below for important information on booking reservations, cancelling or rescheduling.

PLEASE NOTE - IF YOU HAVE A RESERVATION BOOKED AND NEED TO RESCHEDULE, USE THE RESCHEDULE LINK IF YOU'RE MORE THAN 48 HRS OUT! IF YOU CANCEL AND REBOOK, YOU WILL INCUR A $5 REBOOKING FEE.

More than 48 hours before your reservation:
  • Cancellations: Full refund
  • Reschedules: Allowed 
  • How To: You may use the links in your confirmation to reschedule or cancel.
24 to 48 hours before your reservation:
  • Cancellations: 50% refund
  • Reschedules: Allowed with a $25 late change fee
  • How To: Email to 900Santa@eventimage.co

Less than 24 hours before your reservation:

  • No cancellations or reschedules are allowed
  • No refunds
Notes:
Please do not purchase multiple reservations, with the intention of keeping only one. ALL reservations will be held to the same policies as above, even if you purchase multiples to try to secure a different time slot, but only intend to use one.
Purchasing multiple reservations and then requesting to cancel one of them will result in fees of $5 per reservation regardless of when the reservation is.

If you purchase a reservation, cancel it, and rebook a new one, you will be subject to a $5 rebooking fee.

If you are late to your reservation, we unfortunately cannot guarantee your space as we are fully booked most days and your reservation will be subject to the above terms.

Please refer to your confirmation email to find your individual links to reschedule or cancel.

Please note that these links will no longer work once you are less than 48 hours before your reservation.

For any questions concerning cancellations or refunds, please email 900Santa@eventimage.co