900 Experience Refund & Cancellation Policy

  • Cancellations or reschedules within 24 hours of your reservation: no refunds
  • Cancellations or reschedules within 48 hours of your reservation: 50% refund
  • Cancellation or reschedules up to 48 hours before your reservation: full refund
  • ALL reservations will be held to the same policies as above, even if you purchase multiples to try to secure a different time slot, but only intend to use one.
  • Purchasing multiple reservations and then requesting to cancel one of them will result in fees of $5 per reservation regardless of when the reservation is.

If you are late to your reservation, we cannot guarantee your space as we are fully booked most days.

Please refer to your confirmation email from smile@eventimage.co to find links to reschedule or cancel. Please note that these links will no longer work once you are within 48 hours of your reservation.

For any questions concerning cancellations or refunds, please email smile@eventimage.co.