Refund & Cancellation Policy
Please review our policy carefully.
48+ Hours Before Event
- Reschedule at no additional cost
- Refund processed within 5-14 business days
- Cancellations receive a full refund
- Self service using links in email - scroll down to see directions on how to reschedule or cancel on your own
24-48 Hours Before Event
- Reschedules: Allowed with a $25 late change fee
- 50% refund of total booking amount
- Refund processed within 5-14 business days
- Email smile@eventimage.co to process changes if between the 24-48 hour mark as the links in email only work up to the 48 hour mark
Less Than 24 Hours Before Event
- No refund available
- No reschedules allowed
How to Process Your Cancellation or Reschedule
Step 1: Find your confirmation email
Step 2: Click the link in the bottom of the email
Step 3: Select your option and update here
Rebooking Fees:
If you purchase a reservation, cancel it, and then rebook a new one, you will be subject to a $5 rebooking fee to cover transaction fees and staff labor to process refunds. Please use our rescheduling tool instead.
Purchasing multiple reservations just to hold spaces as "options" and then cancel costs us additional transaction fees and staff time to process refunds. These activities will result in fees of $5 per cancelled reservation.
Purchasing multiple reservations to hold spaces and just cancel 48 hours before the appt prevents other families from being able to plan and get in to see Santa. Help make this possible for ALL families.